Privacy Policy

Privacy policy

 

This Privacy Policy (the “Privacy Policy”) along with the Terms of Use provides the terms and conditions governing your use of this Website. Your privacy is important to us. Therefore, we have developed a Privacy Policy that covers all types of personal information that we may collect, the purpose of collection of the information, provisions on how we collect, use, disclose, transfer and store your information in compliance with the Information Technology Act, 2000. Please take a moment to familiarize yourself with our Privacy Policy. By accessing or using www.tipnpo.com you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy. This Privacy Policy also applies to users that have consented to receive email or other marketing from Us, whether directly or through our partners. 

 

1.         Collection and Use of Personal Information

You may be asked to provide your personal information anytime you are in contact with tipnpo or an affiliated company, when you use our Website. tipnpo and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content and advertising. You agree to provide information, which shall be true, correct and accurate, based on your knowledge. You may amend, alter or require deletion of certain details of your information by contacting the Grievance Officer at the contact details provided, below. We collect, store and process data on servers located in India. Where cross-border transfer is necessary (for example, to a cloud provider), We will ensure compliance with the Information Technology Act, 2000.

This Website is not directed towards minors. We do not knowingly collect personal information from any person who is under 18 years. If we learn that We have collected the personal information of a person below the age of 18 years, We will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided the Website with any information without their consent, he or she should contact the Grievance Officer  at the contact details provided in this Privacy Policy. You as an adult should be rightfully aware that by entering information wilfully and knowingly, you have entered into a binding contract with the Website. Given below are some examples of the type of personal information that tipnpo may collect and how We may use it. You are advised to read the same.

In addition to the foregoing, please note that you have the right to withdraw your consent of collection and use of your personal information at any time. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of personal information based on your previous consent prior to the withdrawal.

 

What personal information do We collect?

·        Personal Identifiable Information: Including but not limited to name, postal address, e-mail, mobile number, date of birth, gender, IP address, device ID, location data, browser related data, time-zone, operating system and plug-in types and versions.

·        Information relating to demographics and interests: Including but not limited to your location (postal code), interests, lifestyle information and your favourite products.

·        Login details: Your username and password that you use to access the Website.

·        Service related details: Your order history, purchase patterns, refunds, returns and exchanges. 

·        User experience: Your personal information relating to the quality of the products / services including any grievances / complaints / feedbacks that you may have.

 

Purposes for which we use your personal information?

·        Purchase and delivery of products and services: We may use your personal information to process and fulfill your orders, deliver the products / services, process payments, to initiate returns and refunds and communicate with you about your orders, products, services and promotional offers.

·        Troubleshooting: We may use your personal information to provide functionality, enhance security, analyse performance, fix errors and improve the usability of the Website.

·        Compliance with legal obligations: When necessary, we collect and use your personal information to comply with obligations under the law. These obligations could relate to obligations including but not limited to tax, accounting, consumer protection and product recalls.

·        Advertising: We may use your personal information to display ads for features, products and services that might be of interest to you based on your choices and preferences.

·        Promotional emails and SMS: We will send you promotional emails / SMS only if you have provided your explicit consent for the same. You may withdraw your consent in this regard at any time.

We will not use your data for any purpose that is incompatible with the purposes set out above without further notice and, where required, your consent.

 

2.         Collection and Use of Non-Personal Information

We also collect non-personal information (data in a form that does not permit direct association with any specific individual). We may collect, use, transfer and disclose non-personal information for any purpose.

Given below are some examples of non-personal information that We collect and how We may use it:

•      We may collect information such as industry, language, pin code, area code, unique device identifier, location and the time zone, where a tipnpo product is used so that we can better understand customer behaviour and improve our products, services and advertising.

•     We also may collect information regarding customer activities on our Website and from our other products and services. This information may be aggregated and used to help us provide more useful information to our customers and to understand which parts of our Website, products and services are of most interest. Such aggregated data shall be considered as non-personal information for the purposes of this Privacy Policy. In the event we combine any non-personal information along with any personal information, the combined information will be treated as personal information for as long as it remains combined.

 

3.         Cookies and Other Technologies

tipnpo’s Website, online services, email messages and advertisements may use “cookies” and other technologies such as pixel tags. These technologies help us better understand user behavior, tells us which parts of our Website users have visited and facilitates and measures the effectiveness of advertisements and web searches. We may use cookies in the following manner:

·        Recognising you when you sign-in to use our services: This allows Us to provide you with product recommendations, display personalised content and provide you other customised features and services and to keep track of the same.

·        Recognising your activity on the Website: We may keep track of your choices and preferences and the items you store in your shopping cart to help honor your preferences.

·        Conducting research and diagnostics to improve the Website by improving security, preventing fraudulent activity and to measure and analyse our services.

If you do not want to receive advertisements with this level of relevance, you can opt out by contacting tipnpo through the contact details provided herein. You may still see advertisements related to the content on a web page or in an application or based on other non-personal information. This opt out applies only to tipnpo advertising services and does not affect interest-based advertising from other advertising networks. tipnpo and its affiliates also use cookies and other technologies to remember personal information when you use our Website, online services and applications. Our goal, in these cases, is to make your experience with tipnpo more convenient and personal.

If you want to disable cookies, you can modify your settings on your browser in order to reject the automatic acceptance of a cookie. Please check with your provider to find out how to disable cookies.

Please note that certain features of the Website may not be available once cookies are disabled. We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, internet service provider (ISP), referring and exit pages, operating system, date/time stamp and click-stream data. 

When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit. Pixel tags enable tipnpo to send email messages in such a format that customer can read and they tell us whether the email has been opened by the customer. We may use this information to reduce or eliminate messages sent to customers.

 

        4.       Disclosure to Third Parties

·        At times tipnpo may make certain personal information available to strategic partners that work with tipnpo to provide products and services, or that help tipnpo market to customers, such as a credit card processing company to bill you for services or an email service provider to send out emails on our behalf. 

·        Personal information will only be shared by tipnpo to provide or improve our products, services and advertising, and only where such third parties are contractually bound to handle the data in accordance with applicable law and industry-standard data security obligations. We do not sell or rent your personal information to third parties for their independent marketing purposes. 

 

       5.        Information Sharing

Notwithstanding anything contained to the contrary, your information may be shared by tipnpo:

(i) with its legal counsel/s or upon a law enforcement agency's request or in response to a legal process (for instance, in response to a court order or a subpoena);

(ii) during investigations, for prevention of any illegal activities or suspected fraud;

(iii) situations involving potential threats to the physical safety of any person;

(iv) violations of any of the terms of the Privacy Policy and to verify or enforce compliance with the policies governing the Website or its applications and applicable laws or as otherwise required or permitted by law or as consistent with the legal requirements of India;

(v) to operate its systems properly; or

(vi) to protect other Website users; or

(vii) with third party subcontractors solely for the purpose of or in connection with the services, who are contractually bound to protect your information from unauthorized use or transfer and who will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your personal information.

Additionally, in the event of reorganization, bankruptcy, merger, or sale of company assets, financing, or acquisition of all or a portion of our business to another company, We may transfer any and all personal information We collect to the relevant third party. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

 

6.      Security

We design our systems with your security and privacy in mind. Here is how We do so:

·        We use technical and organizational measures to safeguard your personal data.

·        We maintain physical, electronic and procedural safeguards in connection with the collection, storage, processing and disclosure of personal customer information. We may occasionally request proof of identity before we disclose personal information to you.

·        We have implemented the appropriate security safeguards to deal with any suspected personal data or security breach.

·        We have taken steps to prevent unauthorised access and loss of data.

·        If you suspect any misuse or loss or unauthorised access to your personal data, please let Us know immediately by contacting our grievance officer.

·        Your data is important and it is important for you to protect yourself against unauthorised access to your passwords, devices and applications. We suggest that you make sure to sign off especially when finished using a shared computer.

 

     7.      Integrity and Retention of Data

tipnpo makes it easy for you to keep your personal information accurate, complete and up to date. We will retain your personal information and any data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by Indian law. Even if We delete your personal data in accordance with your right to erasure, it may be stored within our archives for the sole purposes of audit, legal, tax or regulatory purposes.

 

8.      Modification

We reserve the right to modify, update or amend this Privacy Policy at any time in our sole discretion, in accordance with Clause 2 of the Terms of Use. Any changes to this Privacy Policy will be effective immediately upon posting the revised version on the Website, with the updated date of revision indicated at the top of the page. 

Your continued use of the Website and our services after such modifications will constitute your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed of any modifications / updates.

 

9.     What are your privacy rights and how do We honour them?

You have a number of rights relating to your personal data under the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023. In case of any queries / grievances relating to your privacy rights, please reach out to our grievance officer. Please note that we may keep a record of your communications to help us resolve the grievances that you raise. Some rights relating to your personal data that you may be entitled to are as follows:

·        Right to access: Upon request, a summary of personal data being processed by us and the processing activities undertaken on such personal data shall be provided to you.

·        Right to correction and update: You may request that your personal data be corrected if the records are inaccurate, misleading, incomplete or outdated.

·        Right to erasure: You may request for the erasure of your personal data stored with us. Upon receipt of such a request, the personal data shall be erased from our systems unless the retention is necessary for any of the purposes outlined in this Privacy Policy or for compliance with any law for the time being in force.

·        Right to grievance redressal: You may raise a grievance with us regarding our data protection obligations by reaching out to the Grievance Officer. If your grievances still persist, you may reach out to the Data Protection Board.

·        Right to withdrawal of consent: Where we have obtained your consent to process your personal data for certain purposes, you may withdraw the consent at any time and we will cease to process the data that you initially consented to unless We have a compelling legal basis to continue processing the same.

 

10.   Intellectual Property Rights

All content on this Website, including but not limited to text, images, logos, trademarks, service marks, and software, is the property of Affluens Lifestyle Private Limited or its licensors and is protected by the applicable intellectual property laws. By using this Website, you are granted a limited, non-exclusive, non-transferable license and use the content solely for personal, non-commercial purposes. Any other use, including but not limited to reproduction, distribution, or modification, is prohibited without prior written consent from Affluens Lifestyle Private Limited.

You acknowledge that any content you submit to the Website, including but not limited to feedback or comments, is non-confidential and grants Affluens Lifestyle Private Limited a royalty-free, irrevocable, worldwide license to use, reproduce, and modify such content in any form.

 

 11.    Legal Disclaimer

tipnpo reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process. This includes but is not limited to compliance with the applicable data protection regulations, investigation of potential violations, fraud prevention and security breaches.

 

12.   Contact for any query related to Privacy policy.

In case of discrepancies and grievances with respect to processing of sensitive personal data or information you shall be required to send an email to hello@tipnpo.com.

 

13.   Unsubscribe

The Website provides the user the opportunity to stop receiving communications from tipnpo. In order to do the same, you may click the “unsubscribe” link in any marketing email or by writing to us at hello@tipnpo.com. Please note that you may continue to receive service-related communications that are necessary for the use of the Website. 

 

14.   Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India as set forth in the Terms of Use. Any dispute arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the courts in Delhi, India, in accordance with the provisions set forth in the Terms of Use.